FAQ

How do I register my phone?

Send a text with message join to 51406. udefn will send a text message back to your phone with an activation code. Sign in to your udefn account and click on Account settings. Enter your phone number and the activation code. Click Update my settings.Your phone is now registered with udefn.

What is a Keyword?

udefn lets users assign keywords to various bots in their profile. For example, Alice can assign w for weather bot, while Bob can assign e for weather bot. Users can define  keywords that makes sense to them.

Keywords
  • should less than 10 characters long
  • cannot begin with a number (g3 is OK, but 3g is not)
  • cannot contain space

What is a Bot?

Bots are programs which perform certain actions when invoked. They are invoked when user texts the keyword they assigned to the bot. Bot typically generates a response back to the user. For example, the weather bot sends back the weather details to the user when they text the area they are interested in.

How many messages will I get?

In most cases, there will be 1 response message to each request message. Below is a list of exceptions -
  • Alert bots can send more than 1 message. Please read the bot details to know exactly how many messages each bot might send.
  • When a bot is added to your profile or your profile is updated (and you have a phone already registered), you will get 1 confirmation message for each change.
  • When you register your phone, 1 confirmation welcome message will be sent.
  • When you register your phone and you already have a profile setup, one or more (depending on your profile) confirmation message with list of keywords will be sent.
  • MAP - You can text MAP to get your profile sent back. Depending on your profile, this may result in one or more messages.

My number changed. What now?

udefn profiles are linked to your account rather than to your phone. If your phone number changed, you can still use your existing udefn account. Sign in to your udefn account and click on Settings link. Click on My number changed link. This will remove your old phone from your profile. Using your new phone, text join to 51406. You will receive a temporary username and password/activation code back. On the Settings page, enter your new phone number and activation code and click Update settings button.

Do I get charged when I text something to 51406?

udefn does not charge mobile users! However, standard text message charges apply, which is between you and your mobile service provider. Visit mobile carrier info page for more details.

How to unsubscribe?

You can cancel your account anytime by texting stop to 51406 or you can use Cancel account page. If you did not register your phone with udefn and are getting messages (maybe caused by number portability etc.), you can use this form to remove your phone from udefn.

Will my personal information be shared with anyone?

udefn takes utmost care in protecting your privacy. Your profile information will not be shared with bot publishers or advertisers. Only the information you choose to enter while customizing your bot profile will be sent to the bot publisher to provide the published bot functionality. Your information will not be shared with advertisers.

Still have questions?

Try our community support. If you still have any question, please send your questions using feedback page.
Standard Messaging Rates Apply. Other charges may apply. Visit your carrier for more information. To unsubscribe, text stop to 51406. Text help to 51406 to learn more about udefn.
 
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